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Executing the right strategy for Sanctuary

Sanctuary is an organisation with social purpose at its heart. We pride ourselves on being resilient, financially-strong and well-managed - because those qualities enable us to deliver our mission and serve our customers.

Front cover of the Sanctuary Annual Report 2023/2024

Annual Report and Financial Statements

Sanctuary is pleased to share its financial results for 2023/2024. The last 12 months have seen the Group successfully navigate through recent macro-economic challenges and achieve a sound financial performance, while delivering record levels of reinvestment in homes for the second consecutive year for the benefit of customers.

Read the full report

Key financial highlights:

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Homes in management up 4.2% to 125,094

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Group revenue up 15% to £1,085.4m

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Operating surplus up 4.8% to £215.2m

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Operating margin of 19.8% (2023: 21.8% restated)

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Underlying operating margin* of 19.0% (2023: 20.6% restated)

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Social housing operating surplus margin* of 31.1% (2023: 33.1%)

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Surplus before tax up 153.1% to £207.0m  

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Cost

Underlying surplus* down 34.3% to £41.2m

Revenue growth across our business areas, combined with a full year of Swan trading as part of the Group, has resulted in total Group revenue surpassing £1 billion to £1,085.4m, an increase of £141.6m (15%) from last year.

We held our latest Investor Update (PDF 2.5MB) on 7 July 2023. Our next investors update is scheduled for 16 July 2024.

Sustainability

Sustainability is one of our core values at Sanctuary. Our culture involves working together as one team to support our social purpose and putting our customers at the heart of everything we do.

As we grow and expand our services, we want our customers to help shape our decision making so that we can make a long-term positive impact to even more people in society.

View our Sustainability Hub
Housing Officer Janine Pulling with resident Rana Jude at Anderston allotments

Regulation

We are regulated by the Social Housing Regulator in England, the Scottish Housing Regulator in Scotland, the Care Quality Commission in England and the Care Inspectorate in Scotland. 

A white woman with black hair wearing a black jacket and holding a notepad stood next to an white older man wearing a cream jumper

Sanctuary publishes Annual Report and Financial Statements for 2023/2024

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An elderly woman is helped by a younger man to hang a green bird house on a wooden wall

We’ve published our new Sustainability Report for 2023/2024

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Johnnie Johnson Housing joins Sanctuary

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Boards approve Johnnie Johnson Housing joining Sanctuary

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