Image Your home We want you to feel happy and supported in your home. Whether you’re just settling in or planning improvements, we’re here to help you manage your home so that it is safe, comfortable and well-maintained. Image Home safety and compliance Our customers’ safety is our top priority. We are committed to making sure that you and your family are safe in your home. Image Energy and Environment We are working hard to improve energy efficiency, sustainability and the use of renewable energy. We are committed to these goals and are working to reduce our environmental impact. Image Your Community and Behaviour As a landlord, we have a responsibility to make sure that all residents are able to enjoy their home and neighbourhood peacefully and without experiencing anti-social behaviour. Image Rent and financial support Making payments on time are one of your key responsibilities as a Sanctuary resident. We offer a range of easy and convenient ways to make payments, so you can choose what works best for you. Image Tenancy fraud Tenancy fraud is when someone occupies a social home unlawfully. Image Right to buy If you rent an ex-council house with Sanctuary as a secure tenant or an assured tenant with a protected Right to Buy (PRTB), then you may be able to buy your home at a discounted rate under the government’s Right to Buy scheme. Image National support and Information Helplines Find various national or online organisations that may be able to provide support with a range of issues such as general advice, health and wellbeing.
