Make a payment

Direct Debit is the easiest way to make a payment.  Payments are made automatically from your bank or building society account. 

If you are a Sanctuary customer, please complete our 'setting up a Direct Debit' form or contact us on 0800 916 1516 to set up your direct debit.  You will need to have your bank/ building society details handy. 

You can make a payment using a debit or credit card completing a short sign-up process using the allpay website: (allpay are our payment partner).

• allpay website sign up

If you have already signed up and want to make a payment follow the below link to login: 

• allpay website login

Don’t forget to include your 10 digit payment reference number when making a payment (so your payment goes to your rent account). This is found on any letters that we send to you about your rent such as your annual rent and service charge letter. 

You can make a payment using the allpay App (allpay is our payment partner).

The allpay app is a mobile application (App) available to download from the Apple App Store and Google Play allowing you to make payments via your smartphone or tablet.

Search for allpay in the App store and download the App to your phone or tablet.

If you are a Sanctuary customer, you can use our 24-hour automated payment line 0330 041 6497 (provided by allpay) and follow the automated instructions.  Please have your debit or credit card as well as your payment reference number to hand or include your 10 digit payment reference number when making a payment (so your payment goes to your rent account). This is found on any letters that we send to you about your rent such as your annual rent and service charge letter. 

Or call 0800 9161516 and speak to an advisor. This service is open from 9am to 5pm. 

A payment card can be used to make a payment at any Post Office or outlet displaying the PayPoint logo.

To find an outlet near you, please visit the Allpay outlets' webpage (this link will open in a new window). 

Request a new or replacement rent payment card online. 

You can make payments by a standing order through your bank or make an online banking payment. You will need our bank account details. Please complete the form and we will provide you with the details that you will need to set up your standing order or online banking payment.

Don’t forget when you make you your payment, you must include your 10 digit payment reference number when making a payment (so your payment goes to your rent account).  This is found on any letters that we send to you about your rent such as your annual rent and service charge letter.  If you are unsure of your payment reference number, we can provide you with this, please complete our online form.