Our latest strategy
Our promise hasn’t changed: to give Sanctuary residents a stronger voice and work together, as one team, to get better.
More than 80,000 customers have helped shape ‘Stronger Together’, our new Resident Engagement Strategy. We believe making the time to work closely with our residents is the best way to improve our services.
We’ve made great progress since ‘Shaping our Future (PDF 509KB)’, our first formal resident engagement strategy, launched in 2022.
We’ve acted on what 80,000 customers have told us. Making our services better.
Our new Resident Engagement Strategy builds on what you’ve told us works well, improves what doesn’t, and makes sure your voices keep shaping our services.
Stronger together
Want to find out more about what you've told us is important and what we're doing about this?
As part of Stronger Together, our Resident Engagement Strategy 2025-2028, we hosted a deep dive webinar. Lizzie Hieron, our Chief Customer Officer, and Craig Moule, our Group Chief Executive, shared how feedback shaped the strategy, what's changing and how you as customers will continue to influence our services. We've split the webinar recording into short videos so it's easy to watch the parts that matter most to you.
Working better together
Would you like to make a difference? Join others to scrutinise how we’re performing and help fellow residents shape our services.
We are committed to providing you with the best possible service.
By working together, we can create a positive and productive community where everyone feels heard and valued.
Whether addressing issues or collaborating on projects, communication is key to ensuring everyone's needs are met.
How you can get involved
There are lots of ways to have your say and help us improve. When you get involved you also meet new people, use your skills and learn new ones too. Our activities can fit around your work and home life, and we’ll cover your out-of-pocket expenses and provide training where needed.
We have a number of ways you can make your voice heard:
Our strategy and performance
Tenant Satisfaction Measures
Tenant Satisfaction Measures (TSMs) tell us how well we perform on the things most important to our customers. Our TSM results are shared with the Regulator of Social Housing.