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How can we help?

You can contact us about most things quickly and easily online. Our webforms gather all the information we need to get your enquiry to the right person to help. 

Need to talk to us?

Our Customer Service Centre is open 24 hours a day, seven days a week, including public holidays for emergency repairs. For housing enquiries we are open Monday to Friday, 8am to 5.30pm.

Customer enquiries

If you are a customer and have a general enquiry, please:

Anything else?

England: Sanctuary House Chamber Court, Castle Street, Worcester, Worcestershire, WR1 3ZQ

Scotland: Sanctuary Scotland 7 Freeland Drive, Glasgow, G53 6PG

Telephone: 01905 334000

For media enquiries, please contact the Press Office:

Alternative formats

Our documents can be translated into other languages, large print and braille, or recorded on to audio CD. Contact your local office or email

We also have a text facility for those with hearing impairments: 07800 006781 or connect to a British Sign Language interpreter.

More information about our translation services can be found on our Don’t speak English? Don’t worry news article.

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