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How can we help?

You can contact us about most things quickly and easily online. Our webforms gather all the information we need to get your enquiry to the right person to help. 

Need to talk to us?

Customer enquiries

If you are a customer and have a general enquiry, please:

Our Customer Service Centre is open 24 hours a day, seven days a week, including public holidays for emergency repairs. For housing enquiries we are open Monday to Friday, 8am to 5.30pm.

Anything else?

England: Sanctuary House Chamber Court, Castle Street, Worcester, Worcestershire, WR1 3ZQ

Scotland: Sanctuary Scotland 7 Freeland Drive, Glasgow, G53 6PG

Telephone: 01905 334000

For media enquiries, please contact the Press Office:

Alternative formats

Our documents can be translated into other languages, large print and braille, or recorded on to audio CD. Contact your local office or email

We also have a text facility for those with hearing impairments: 07800 006781 or connect to a British Sign Language interpreter.

More information about our translation services can be found on our Don’t speak English? Don’t worry news article.

Helpful information

  • Keeping your details secure

    Important information: We are aware that people sometimes contact residents without their consent by means of cold calling.

    While this is sadly not within our control we can assure you that we take data protection extremely seriously and would not disclose any information under any circumstances without your permission.

    The only information we would ask you for when contacting you would be your names, address, DOB and telephone number. In some cases, we may also ask for your National Insurance number.

    We would never ask for bank account details, passwords or other such sensitive information, nor would we ask you to pay a courier in cash or request remote access to your computer/mobile/tablet.

    Find out more about keeping your personal details secure.

  • Call charges

    The 0800 number shown above is free. For the exact call and text charges from your mobile phone or landline for other numbers, please check with your provider.

  • Feedback

    We welcome your comments about our services. If you have any feedback about Sanctuary, please complete our online feedback form.

  • Media contacts

    If you are member of the media, visit our Press Office page for more information, or contact the Press Office by email:

    The Press Office does not have direct access to customer information and is unable to answer customer enquiries. It is also not able to answer questions about careers and vacancies.

  • Sanctuary careers

    If you are interested in working for Sanctuary, please visit our Careers pages where information about careers and current vacancies within the organisation can be found. 

    Please visit our Apprenticeships and Graduates pages for more information about each programme. 

  • Social Media

    For information on how to get in touch with us on social media, please visit our Media page for a full list of our official social media accounts.