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Report, cancel or rearrange a repair

You can easily report any damages to your property online. This includes routine maintenance or wear and tear, as well as accidental or malicious damage.

You can also follow up on existing repairs by cancelling or rebooking appointments for a more convenient time.

Please make sure to read the information regarding our repair processes before submitting this form

Report a repair online

Type of repair
What is your repair query?
Do you need to reschedule your gas service?

Sorry! You cannot reschedule using this form.

 

Rearrange your gas servicing appointment

 

 

Please provide us with your reference number (if known)
Current scheduled date of repair

If your current appointment is within the next 2 weeks, please call us on 0800 131 3348 to reschedule.

Emergency repairs

If your repair is an emergency, please call us immediately on 0800 131 3348 (freephone) and we will do all we can to help.

You must not continue with this form.

Our priority will be to make your emergency safe. We will then discuss the next steps with you on how to rectify the issue.

What is it that you need to know about your repair?

Reporting damp, mould or condensation

 

If you want to report a new damp, mould or condensation issue, please complete our dedicated webform. 

 

Report a new damp, mould or condensation issue

 

If it's an emergency please call 0800 131 3348.