Make a payment

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The payments you make for your home are our main source of income. We use this money to carry out repairs and improvements to the homes we manage, and to help us continue to provide a good quality service. 

Making payments on time

Making payments are your main responsibility as a Sanctuary resident. If you claim Housing Benefit or Universal Credit, you are still responsible for making sure that we receive payment and that you don’t fall into arrears.

Your tenancy agreement says that any rent payments must be paid weekly in advance. We don’t insist on you paying weekly and are happy for you to pay in the method that is best for you, but you must make sure your account does not go into arrears between payments.

Make a payment

Make a payment (opens allpay in a new window)

How you can make a payment

It is very important to make your payments on time and we want to make it as hassle-free as possible. We offer a variety of other ways for you to make a payment, please see below: 

Direct Debit


By mobile phone app

Telephone (24 hours a day)

Post Office or PayPoint outlet using your payment card

Standing order or online banking

If you make payments using housing benefit or universal credit, we have provided more information and advice about payments by housing benefit or universal credit.

Make a payment FAQs

How is your rent calculated?

Where do your payments go?

What you can do if you're struggling to pay your rent

Useful links