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Our Key Metrics

Across Sanctuary Group, we set out to continuously improve the services we provide. Our performance is very important to us, and we work hard to resolve any problems.

Each year, we review our performance across all areas of our organisation and set performance targets that reflect our ambition for continuous improvement. We also review the performance of our best-performing competitors to ensure that our targets are in line with the sectors in which we operate.

Performance is monitored throughout the year, and this information is shared with our stakeholders. Detailed below are some of our key performance indicators for 2023/2024 as of 31 March 2024.

Graphic showing Sanctuary's year at a glance highlights from the 2023/2024 Annual Report

Year at a Glance - 2023/24 Highlights

Housing residentsatisfaction* 66%
Employee engagement – Your Say engagement score 77%
New homes built 1,032
Homes in management 125,094
Energy Performance Certificate ratings – Average rating 72
Carbon emissions - Tonnes of CO2e per employee 2.51
Compliance – Properties with valid gas safety certificate* 99.3%
Compliance – Properties with valid fire safety certificate* 99.8%
Compliance – Properties with valid asbestos safety certificate* 99.9%
Housing regulator ratings G1 V2
Care Quality Commission ratings - Sanctuary Care (Good or Outstanding) 95%
Care Quality Commission ratings - Sanctuary Supported Living (Good or Outstanding) 98%
Care resident satisfaction 72%
Care Occupancy 88%
Students Occupancy 93%
Credit ratings - Moody's A2 stable
Credit ratings - Standard & Poor’s A
Capacity – Cash, undrawn facilities and available security £2,033m
Group revenue £1,085.4m (15.0% growth)
Underlying operating surplus margin 19.0%

* New Tenant Satisfaction Measures introduced this year.