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Our Key Metrics

Across Sanctuary Group, we set out to continuously improve the services we provide. Our performance is very important to us, and we work hard to resolve any problems.

Each year, we review our performance across all areas of our organisation and set performance targets that reflect our ambition for continuous improvement. We also review the performance of our best-performing competitors to ensure that our targets are in line with the sectors in which we operate.

Performance is monitored throughout the year, and this information is shared with our stakeholders. Detailed below are some of our key performance indicators for 2024/2025 as of 31 March 2025.

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Measure

Score

Housing resident satisfaction

64%

Employee engagement – Your Say engagement score

80%

New homes built

881

Homes in management

125,719

Homes on-site and in development

3,307

Vacant stock

2.5%

Energy Performance Certificate ratings – Average rating

71.5

Carbon emissions - Tonnes of CO2e per employee

2.91

Compliance – Properties with valid gas safety certificate

99.7%

Compliance – Properties with valid fire safety certificate

99.9%

Compliance – Properties with valid asbestos safety certificate

99.3%

Housing regulator ratings

G1/V2/C2

Care Quality Commission ratings - Sanctuary Care (Good or Outstanding)

95%

Care Inspectorate ratings - Sanctuary Care (Good or higher)

95%

Care resident satisfaction

95%

Care Occupancy

90%

Students Occupancy

95%

Credit ratings - Moody's

A2

Credit ratings - Standard & Poor’s

A

Capacity – Cash, undrawn facilities and available security

£2.2bn

Group revenue

£1,179m

Underlying operating surplus margin

19.2%

Operating surplus margin

18.3%