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Our Key Metrics

Across Sanctuary Group, we set out to continuously improve the services we provide. Our performance is very important to us, and we work hard to resolve any problems.

Each year, we review our performance across all areas of our organisation and set performance targets that reflect our ambition for continuous improvement. We also review the performance of our best-performing competitors to ensure that our targets are in line with the sectors in which we operate.

Performance is monitored throughout the year, and this information is shared with our stakeholders. Detailed below are some of our key performance indicators for 2022/2023 as of 31 March 2023.

Annual Report and Financial Statements 2022-2023 highlights

Year at a Glance - 2022/23 Highlights

Resident engagement – Overall satisfaction with landlord: England 73%
Employee engagement – Your Say engagement score 76%
New homes built 1,278
Homes in management 119,695
Energy Performance Certificate ratings – Average rating 72
Carbon emissions - Tonnes of CO2e per employee 2.37
Compliance – Properties with valid gas safety certificate 99.7%
Housing regulator ratings G1 V2
Care Quality Commission ratings - Sanctuary Care (Good or Outstanding) 94%
Care Quality Commission ratings - Sanctuary Supported Living (Good or Outstanding) 98%
Care resident satisfaction 95%
Care Occupancy 88%
Students Occupancy 92%
Credit ratings - Moody's A2 stable
Credit ratings - Standard & Poor’s A
Capacity – Cash, undrawn facilities and available security £1,961m
Management cost per home £397
Group revenue £943.8m (16.2% growth)
Underlying operating surplus margin 20.0%