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Becca Mitchell, a resident panel member
We’re looking for two customers to join our Group Housing Board and, as part of this role, to chair one of our resident panels.
A man talks to the camera, captions read 'In this video we'll guide you through the process of filing a complaint'
The Housing Ombudsman has made a series of videos that explain how you can make a complaint to them.
Once again we have made significant progress across all three areas of our strategic approach to sustainability. We are in a strong…
Two elderly individuals are sitting outdoors on a bench, facing each other. One wears a dark floral blouse with a gold necklace, and the other wears a blue polo shirt with red, white, and blue stripes. They appear to be engaged in conversation. The background includes greenery and part of a brick building.
If you’re a Sanctuary customer keen to see how our housing operations in England are performing, you can now view our latest Tenant…
A meter with housing in the background
The Radio Teleswitch Service (RTS), which helps control some electric meters, will be switched off nationwide on 30 June 2025. 
Sanctuary customers seated around a table during a training session on supporting the organisation with complaints. One person stands assisting others. The table has papers, drinks, and a name card reading 'Aaron'. The room is bright with large windows
A group of our customers has received training to help us deliver a high-quality complaint handling system that keeps the customer at the…
Circular mosaic plaque on a brick wall with the text 'IN MEMORY OF THE GOLDEN GIRLS', surrounded by white birds and green leaves
A pollinator-friendly memorial garden celebrating the lives of three friends who lived on Sanctuary’s Kingsmead estate in Hackney was…
Stockport was buzzing with celebrations as Sanctuary resident Mary Gay, affectionately known as Tessa, celebrated her 105th birthday.