27th October 2025
Sanctuary
Awaab’s Law is a new housing law that came into effect on 27 October 2025.
It means that, as your landlord, Sanctuary must act quickly when you report damp, mould or emergency repairs.
We must:
- Check the seriousness of the problem
- Assess any health or safety risks
- Take timely action in line with legal requirements, where the issue meets the criteria.
We’ll also keep you updated throughout.
Not every report of damp or mould will meet the criteria for emergency or urgent action under Awaab’s Law. However, all reports will be investigated and responded to within legal timeframes.
Want to know more?
Watch our short video 'Awaab's Law in two minutes'.
