Report a repair online

Type of repair

What is your repair query?

It's a new non-urgent repair

I would like an update on my existing repair

I would like to reschedule my repair

It's a new URGENT or EMERGENCY repair

It's a new damp, mould or condensation issue

Do you need to reschedule your gas service?

Yes

Please provide us with your reference number (if known)

Current scheduled date of repair

If your current appointment is within the next 2 weeks, please call us on 0800 131 3348 to reschedule.

If your repair is an emergency, please call us immediately on 0800 131 3348 (freephone) and we will do all we can to help.

You must not continue with this form.

Our priority will be to make your emergency safe. We will then discuss the next steps with you on how to rectify the issue.

What is it that you need to know about your repair?

If you want to report a new damp, mould or condensation issue, please complete our dedicated webform.

If it's an emergency please call 0800 131 3348.

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