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Your home

We're here to help you keep your home in a good condition. As your landlord, there are some repairs that we are responsible for completing. Where we are responsible for completing a repair, we aim to do this conveniently and efficiently.

There are also some repairs in your home that you are responsible for completing. Where you are responsible, we still aim to help by providing help and advice.

There will be different repair responsibilities depending on whether you rent your home from us or whether you own your own home.

This page will help you find out everything you need know about repairs and maintenance in your home.


If you have an emergency, please use one of the following contact numbers below:

  • If you are a Sanctuary customer: please call us on 0800 131 3348 immediately
  • If you are a Swan tenant: please call on 0300 303 2500 immediately

We have a text facility for those who are deaf or hard of hearing: 07800 006781 or we can connect you to a British Sign Language interpreter.