13th March 2026
Sanctuary
Spotting and reporting damp or mould early helps us keep your home safe and prevents problems from getting worse.
When you report damp or mould, clear and accurate information helps us understand the problem and decide what needs to happen next.
We will ask you how many rooms the damp and mould is in and the size of the area covered, as well as other details about the issue. You may also be offered a virtual inspection. This helps us respond more quickly to reports of significant damp or mould.
Instead of waiting for someone to visit your home, we can assess the problem by video call. You’ll get an exact appointment time, with less disruption to your day. And because we can respond sooner, any work can start earlier.
Watch our short video on what to expect from your virtual inspection, as well as instructions on how to join.
Preventing damp, mould and condensation
Damp, mould and condensation are common issues that often happen when there’s too much moisture indoors. This can lead to damp patches, black mould, and even damage to walls and furniture.
Watch this short video for some practical tips on preventing condensation, damp and mould in your home.
