15th July 2025
Sanctuary
The Housing Ombudsman has made a series of videos that explain how you can make a complaint to them.
The videos are available in nine languages. They explain:
what a complaint is and how to make one,
what steps to follow, and
the Housing Ombudsman’s role in handling complaints.
The Housing Ombudsman is independent and impartial. They investigate complaints about social housing landlords, ensuring fair outcomes for residents.
