Search the website

Report, cancel or rearrange a repair

Complete a housing disrepair form to notify us of a new problem with a Sanctuary property, chase an existing repair or to cancel or rebook an existing appointment.

Contact Sanctuary about a repair

Type of repair
What is your repair query?
Do you need to reschedule your gas service?

Sorry! You cannot reschedule using this form.


Rearrange your gas servicing appointment 



Please provide us with your reference number (if known)
What is it that you need to know about your repair?
Current scheduled date of repair

If your current appointment is within the next 2 weeks, please call us on 0800 131 3348 to reschedule.

If your repair is urgent or an emergency, please call us on 0800 131 3348 as soon as possible and we will do all we can to help.

You must not continue with this form.

Our first priority will be to make your emergency safe. We will then discuss the next steps with you on how to rectify the issue.