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Report, cancel or rearrange a repair

You can easily report any damages to your Sanctuary or Swan property online. This includes routine maintenance or wear and tear, as well as accidental or malicious damage.

You can also follow up on existing repairs by cancelling or rebooking appointments for a more convenient time.

Please make sure to read the information regarding our repair processes before submitting this form

Housing Repairs and Maintenance

Type of repair
What is your repair query?
Do you need to reschedule your gas service?

Sorry! You cannot reschedule using this form.


Rearrange your gas servicing appointment



Please provide us with your reference number (if known)
What is it that you need to know about your repair?
Current scheduled date of repair

If your current appointment is within the next 2 weeks, please call us on 0800 131 3348 to reschedule.

Emergency repairs

If your repair is an emergency, please call us as soon as possible and we will do all we can to help.

  • If you are a Sanctuary customer, call us immediately on 0800 131 3348 (freephone).

  • If you are a Swan tenant, call us immediately on 0800 783 2768 (freephone).

You must not continue with this form.

Our first priority will be to make your emergency safe. We will then discuss the next steps with you on how to rectify the issue.