Who we are and how we make decisions
Find out more about Sanctuary, how we’re run and how we make decisions. You can also learn how customers help shape our services.
Who we are
We own and manage over 125,000 homes, making us one of the country’s largest housing associations. Our mission is to build affordable homes and sustainable communities where people choose to live.
Visit About Sanctuary to learn more about our history, purpose, values and services.
Who makes decisions at Sanctuary
Sanctuary is overseen by our Group Board and led by our Executive Team. Together, they help set our strategic direction, oversee our performance and support the delivery of services to our customers and communities.
Our group structure
Learn more about Sanctuary's organisational structure and key leadership roles.
Our Executive Team
Meet the members of our Executive Team and learn more about their roles and responsibilities.
Our committees
Learn more about the committees that support the Board in overseeing Sanctuary's work.
Our Board
Find information about our Group Board members and register of declarations of interest.
Our latest Annual Report and Financial Statements also explains how the Board is supported by committees and how decisions are governed across the organisation.
How our customers help shape our services
Listening to you helps us understand what it’s like to live in our homes and communities. It also helps us learn what matters to you and where we can improve.
Through our Stronger Together Resident Engagement Strategy, we give customers opportunities to share their views and experiences. Your feedback helps shape our decisions and the services we provide.
You can get involved in different ways, from sharing feedback to joining a resident group or panel:
- Resident Advisory Panel (RAP) - helps ensure the customer voice is considered in discussions about our services and priorities.
- Resident Scrutiny Panel (RSP) - works with us to review services and identify opportunities for improvement.
- Communities of Interest - bringing together people with shared experiences or interests to discuss issues that matter to them.
