Last updated: 4/11/26
Here you can find the policies and strategies that explain how we manage social housing. These documents cover your rights and responsibilities, as well as the services you receive.
They include information about:
- Managing your tenancy and homes
- Repairs, maintenance and improvements
- Complaints, support and safeguarding
- Neighbourhoods and community safety
- Rent, charges and home ownership options
- Environmental and estate management
Policies
Group-wide policies
The following policies apply across Sanctuary Group, including Sanctuary Housing and Sanctuary Supported Living.
- Aids and adaptations: how we can help (PDF 30KB)
- Antisocial behaviour: what you can expect from us (PDF 30KB)
- Complaints: what you can expect (PDF 33KB)
- Damp, mould and condensation (PDF 50KB)
- Domestic abuse: what you can expect from us (PDF 35KB)
- How we respond to challenging or unacceptable behaviour (PDF 29KB)
- Looking after your neighbourhood: what you can expect from us (PDF 32KB)
- Preserved Right to Buy: what you can expect from us (PDF 39KB)
- Repairs and maintenance (PDF 51KB)
- Right to Acquire: what you can expect from us (PDF 35KB)
- Safeguarding: what you can expect from us (PDF 39KB)
- Shared Ownership Guidance (PDF 37KB)
- Social Tenant Access to Information Requirements (STAIRs) (PDF 104KB)
- Staircasing your shared ownership home (PDF 23KB)
- Support when you need extra help (PDF 28KB)
- Video Surveillance Management Systems (PDF 35KB)
- Voluntary sales: what you can expect from us (PDF 32KB)
Housing policies
The following policies apply to Sanctuary Housing customers.
Sanctuary Supported Living Policies
For policies specific to Sanctuary Supported Living, please see our Publications page.