Our customers are at the heart of all energy performance improvements across Sanctuary. While Sanctuary is carrying out retrofit works at scale, we know that not all customers will receive energy efficiency improvements in their home, especially if their home already performs at the UK Government’s expected Minimum Energy Efficiency Standard.
We make energy advice available to all customers through a combination of signposting, colleague advice, and special projects in the community.
One project in the South West of England has delivered high levels of energy advice. Funded by Younity, a national organisation supporting and championing community energy, Warmer Homes in King’s Ash has supported 24 households individually with practical improvements (such as draughtproofing, radiator reflectors, and LED bulbs), tailored advice on ventilation, tariffs, and behaviour change, and early intervention on any damp and mould issues, as of June 2026.
Six broader community engagement events have also been delivered in the local area, with successful advice sessions at community centres, cafés, and school parents’ evening sessions.
We’ve also partnered in the West Midlands with Act on Energy, a not-for-profit charity aiming to provide households with free, impartial energy advice and support. Act on Energy have worked with a number of our housing schemes across the region, delivering one to one support to individual customers alongside involvement in coffee mornings and customer focus days.