Introducing Nourish to 82 of Sanctuary Supported Living’s young people, homelessness, mental health, and disabilities schemes has not only transformed the care and support we offer our customers, but also delivered significant environmental benefits. As a digital care and support planning tool with integrated admissions data, customer contact information, and critical care and support requirements built in, Nourish captures information consistently for over 880 customers, while still being flexible enough to support bespoke reporting and referral processes.
Key to the environmental impact of this project is the sheer volume of paper processes that it has replaced: what used to be captured in two ring-binders full of paperwork is now one digital record, where core data is immediately accessible, a timeline of scheduled support readily available, and remote access by managers allows for queries to be resolved in the moment. It is estimated that in the first phase of the rollout, printing was reduced in relevant schemes by over 50%, saving over 200,000 pages every 3 months, equivalent to saving over 2 tonnes of CO2e and planting 50 trees per year.
By creating a clear and consistent view of complex data, and a paperless single record, Nourish supports managers to complete their checks as and where suits them; meaning visits to schemes can be spent with customers and colleagues, and reporting requirements can be met promptly when required. A digital tool makes data sharing straightforward, and the system has been implemented to simultaneously protect privacy, ensuring those who should see particular information can, and that no-one can access records they should not. Facilities like optional redaction simplify the DSAR process, while in-app image integration allows support workers to evidence activities in the moment, without losing time to printing, scanning, and filing.