Report a repair

Online repairs forms

Type of repair

What is your repair query?

It's a new non-urgent repair

I would like an update on my existing repair

I would like to reschedule my repair

It's a new URGENT or EMERGENCY repair

Do you need to reschedule your gas service?

Yes

Please provide us with your reference number (if known)

What is it that you need to know about your repair?

Current scheduled date of repair

If your current appointment is within the next 2 weeks, please call us on 0800 131 3348 to reschedule.

Emergency repairs

If your repair is an emergency, please call us immediately on 0800 131 3348 (freephone) and we will do all we can to help.

You must not continue with this form.

Our first priority will be to make your emergency safe. We will then discuss the next steps with you on how to rectify the issue.