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Our focus on what’s important to you

LouiseSanctuary
Submitted by LouiseSanctuary on
A mother and daughter sat next to each other smiling at the camera, the older woman is sat in a wheelchair
We’ve worked with our Resident Advisory Panel and more than 5,000 other customers on a framework to put you at the heart of all we do.

2023/24: How we performed

LouiseSanctuary
Submitted by LouiseSanctuary on
Sanctuary staff speaking to a resident outside their house
We’ve just submitted our first ever Tenant Satisfaction Measure (TSM) scores to the Regulator of Social Housing and have published our results for 2023/24 on our website.
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