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What is gas safety?
Many of our customers’ homes will have gas appliances in, including gas central heating. If gas appliances are not checked and maintained then they can create a risk to safety.
For tenants, as your landlord, by law we have to carry out an annual safety check on any gas fittings that we have installed in your home. This is part of our service to you. As a tenant, you also have responsibilities. It is important that you understand these.
Where we are responsible for communal areas, we will carry out annual safety check on any gas fittings in the communal area.
If you are a homeowner, then you are responsible for maintaining any gas appliances in your home including all safety checks and servicing.
What do we do to keep gas appliances safe if you rent from us?
As your landlord, we:
- Ensure all installations, maintenance safety checks and annual gas servicing are carried out by a Gas Safe Registered installer.
- Complete a gas safety check and service on each relevant gas fitting/flue in your home every year.
- Check all gas appliances/flues will be checked before a new customer moves in.
- We will keep a record of each annual safety check and service.
- We will give you a copy of the Landlord’s Gas Safety Record for your home on completion of the safety check.
Find out more about your annual gas safety check. If you have a pre-payment meter, it is important that there is credit on the meter for us to complete this check.
What do you need to do to keep gas appliances safe?
- We will only maintain gas appliances that we install and provide. If you have appliances such as gas cookers that you provided yourself, you are responsible for ensuring these are working safely.
- It is essential that any checks you have done are completed by a Gas Safe engineer.
- In between annual gas safety checks, if you have any concerns about gas safety, please contact us as soon as possible on 0800 131 3348.
Gas safety FAQs
I think I smell gas, what should I do?
If you smell gas, or suspect you may have a gas leak:
- Leave the property.
- Call the Gas Emergency Services on 0800 111 999 first.
- Contact us by phone.
Do not use a mobile or cordless telephone unless you are outside the property, or away from the suspected leak. If you have difficulties hearing, you can contact the National Grid by textphone (Minicom) on 0800 371 787.
If you feel it is safe to do so, turn off the gas at the main supply (at the gas metre), then:
- Open all doors and windows to ventilate the property.
- Do not use any electrical equipment or turn any lights or sockets on/off.
- Extinguish all naked flames (gas cookers and fires) – do not smoke, strike matches or do anything else that may cause a spark.
Look out for the engineer and open the doors manually, if you have electrical entry phones/locks/doorbells. It’s a good idea to put a note on the outside of the door warning people not to use the electrical door entry system or doorbell.
Check to see whether a gas tap has been left on or the pilot light has blown out on any gas boilers or appliances
How often do you service gas appliances?
If you rent your home from us, by law, we must carry out an annual service and safety check of all Sanctuary gas appliances in your home (boilers, cookers, fires).
What do you do at an annual gas safety check?
Our engineers will check, clean and test your appliances.
What is a carbon monoxide detector?
A carbon monoxide detector or carbon monoxide alarm is designed to prevent carbon monoxide poisoning. It is a device that sounds an alert if it detects the presence of the odourless, tasteless and colourless gas by continuously monitoring and measuring the level of carbon monoxide in the air.
What if I have a pre-payment meter?
To enable the gas service to be completed, the pre-payment gas and electric meters must be in credit when the gas engineer carries out the service.