Gas safety

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What is gas safety?

Many of our customers’ homes will have gas appliances in, including gas central heating. If gas appliances are not checked and maintained then they can create a risk to safety.

For tenants, as your landlord, by law we have to carry out an annual safety check on any gas fittings that we have installed in your home. This is part of our service to you. As a tenant, you also have responsibilities. It is important that you understand these.

Where we are responsible for communal areas, we will carry out annual safety check on any gas fittings in the communal area.

If you are a homeowner, then you are responsible for maintaining any gas appliances in your home including all safety checks and servicing.

What do we do to keep gas appliances safe if you rent from us?

As your landlord, we:

  • Ensure all installations, maintenance safety checks and annual gas servicing are carried out by a Gas Safe Registered installer.
  • Complete a gas safety check and service on each relevant gas fitting/flue in your home every year.
  • Check all gas appliances/flues will be checked before a new customer moves in.
  • We will keep a record of each annual safety check and service.
  • We will give you a copy of the Landlord’s Gas Safety Record for your home on completion of the safety check.

Find out more about your annual gas safety check.  If you have a pre-payment meter, it is important that there is credit on the meter for us to complete this check. 

What do you need to do to keep gas appliances safe?

  • We will only maintain gas appliances that we install and provide. If you have appliances such as gas cookers that you provided yourself, you are responsible for ensuring these are working safely.
  • It is essential that any checks you have done are completed by a Gas Safe engineer.
  • In between annual gas safety checks, if you have any concerns about gas safety, please contact us as soon as possible on 0800 131 3348.

Gas safety FAQs

I think I smell gas, what should I do?

How often do you service gas appliances?

What do you do at an annual gas safety check?

What is a carbon monoxide detector?

What if I have a pre-payment meter?