Report a repair

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Type of repair

What is your repair query?

It's a new non-urgent repair

I would like an update on my existing repair

I would like to reschedule my repair

It's a new EMERGENCY repair

It's a new damp, mould or condensation issue

Do you need to reschedule your gas service?

Yes

Please provide us with your reference number (if known)

If your current appointment is within the next 2 weeks, please call us on 0800 131 3348 to reschedule.

Current scheduled date of repair

What is it that you need to know about your repair?

If your repair is an emergency, please call us using the phone number for your region which can be found on our repairs page.

You must not continue with this form.

Our priority will be to make your emergency safe. We will then discuss the next steps with you on how to rectify the issue.

If you want to report a new damp, mould or condensation issue, please complete our dedicated webform.

If it's an emergency please call 0800 131 3348.