Skip to main content
Search
Menu
England
Scotland
About Sanctuary
About Sanctuary
Who we are
Publications
Diversity and inclusion
Development and Regeneration
Suppliers
Accreditations
Corporate memberships
Sustainability
Sustainability
Environment
Social
Governance
Investors
Join our team
Join our team
Why work for us?
Careers
About Us
Current vacancies (new tab)
News
England
Scotland
Homeowners
Homeowners
Changes to your property or ownership
Back
Changes to your property or ownership
Extending your lease
Leasehold information pack
Selling your home
Update your contact details
Check repair responsibilities for homeowners
Your payments and charges
Back
Your payments and charges
Make a payment
Request an account statement
Service charges
Tenants
Tenants
Getting started in your new home
Back
Getting started in your new home
Moving in
Setting up your utilities
Manage tenancy details
Back
Manage tenancy details
Authority to disclose information to a third party
Changes to your household
Death of a resident
Moving out
Mutual exchange / swapping your home
Mutual exchange
Pets
Subletting your home
Take on a lodger
Transferring my tenancy
Repairs and improvements
Back
Repairs and improvements
Adaptations, alterations and improvements
Alerts in my area
Communal repair updates
Gas servicing (rearrange or cancel appointment)
Repair responsibilities for renters
Repair timescales
Temporary heater or dehumidifier refund claim
Your rent, payments and charges
Back
Your rent, payments and charges
Make a payment
Rent and payment queries
Rent and payment queries
Report a change / update us on your circumstances
Request a payment card
Request a rent statement
Request for refund
Request your account reference number details
Service charges
Home finder
Home finder
Rent a home
Buy a home
Back
Buy a home
Buying with us
Contact the home buying team
Latest news
New Court, Cheltenham
Our customer care
Search all developments
Shared ownership
Advice and support
Advice and support
Energy and environment
Back
Energy and environment
Energy efficiency in your home
Your home and the environment
Home safety and compliance
Back
Home safety and compliance
Asbestos
Building safety
E-Bike and E-Scooter safety
Electrical safety
Fire safety
Gas safety
Water safety
National support and information helplines
Rent and financial support
Back
Rent and financial support
Cost of living help
Housing benefit and universal credit
Setting up a direct debit
Struggling paying your rent
Right to buy
Tenancy fraud
Back
Tenancy fraud
Report subletting
Suspected abandoned property
Your community and behaviour
Back
Your community and behaviour
Antisocial behaviour
Being a good neighbour
Bulky waste and fly tipping
Community trigger
Dogs: Important information for XL Bully owners
Domestic abuse
Empty or abandoned properties
Estate inspections
Hate crime
Household waste
Parking/Permits
Safeguarding
Sanctuary flag policy
Your home
Back
Your home
Aids and adaptations
Bringing Full Fibre to our communities
Condensation, damp and mould
Home insurance
Improving your home
Lifts FAQs
Permissions
Repairs
Responsibilities
Resident involvement
Resident involvement
Resident advisory panel (RAP)
Resident scrutiny panel (RSP)
Resident engagement strategy
Communities of interest
Learning from our customers
Back
Learning from our customers
Learning from when we get it wrong
Tenant satisfaction measures (TSM)
You said, we're listening
Community investment
Contact us
Contact us
Connect to a British Sign Language interpreter
General enquiries
Complaints
Media enquiries
Make a payment
Repairs and maintenance
Back
Repairs
Report, cancel or rearrange a non-urgent repair
Gas servicing (reschedule or cancel)
Repair timescales
Customer Hub
Open 24 hours a day, 7 days a week including public holidays for emergency repairs.
Find out more
Search
Search the website
Search
Topic
Corporate news
Customer news
Type
Customer News
Corporate News
Customer Stories
Staff Stories
Sort by
Newest First
Oldest First
Home
Customer News
To top