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At Sanctuary, everyone plays a part in being alert to and responding appropriately to abuse and/or neglect related concerns.

By working together with customers and other specialised support agencies, we aim to safeguard our communities.  

What is safeguarding?

Safeguarding is about protecting people from abuse, harm or neglect. Everybody has the right to be safe no matter who they are or what their circumstances. 

How does Sanctuary work to safeguard people from harm and abuse?

Our commitment to Safeguarding children and adults at risk is reflected in our policies and in having our very own Safeguarding Manager and Safeguarding Champions, whose role is to support staff to support you.

We put the individual needs, views and wishes of the person at the centre of safeguarding decisions but we cannot always guarantee confidentiality. If a concern is raised, we may need to share the details with the local authority or other agencies for them to investigate further.

What to do if you have a concern

If you have a concern about a child, young person or adult who is in immediate danger or where a crime has been committed, call 999 immediately.

If you or someone you know is suffering or is likely to suffer serious harm, you should contact your local Adult and/or Children Social Care Service and tell them who it is and what it is that you’re worried about.

However, if you would find it easier to talk to a Sanctuary member of staff about any concerns you have about a child or adult you can contact us by calling 0800 131 3348