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At Sanctuary, everyone plays a part in being alert to and responding appropriately to abuse and/or neglect related concerns.

By working together with customers and other specialised support agencies, we aim to safeguard our communities.  

What is safeguarding?

Safeguarding is about protecting people from abuse, harm or neglect. Everybody has the right to be safe no matter who they are or what their circumstances. 

Protection from harm and abuse

At Sanctuary, we take the safety of children and vulnerable adults seriously. 

We have people in charge whose job is to make sure everyone is safe. They help our staff to keep you safe too. 

We always try to listen and respect your wishes. Sometimes, we might have to talk to other organisations, such as the local council, if we are worried about you. This is to make sure you are safe and get the help you need.

What to do if you have a concern

If you think a child, young person or adult is in immediate danger or a crime has been committed, call 999 immediately.

If you or someone you know is at risk of serious harm, you should get in touch with your local Social Care Service and explain who it is and what you're concerned about. 

Alternatively, if you feel more comfortable speaking with someone from Sanctuary, you can contact us by calling 0800 131 3348.

We also have a text facility for those who are deaf or hard of hearing: 07800 006781 or we can connect you to a British Sign Language interpreter.