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Working better together

Would you like to make a difference? Join others to scrutinise how we’re performing and help fellow residents shape our services.

We are committed to providing you with the best possible service.

By working together, we can create a positive and productive community where everyone feels heard and valued.

Whether addressing issues or collaborating on projects, communication is key to ensuring everyone's needs are met.

How you can get involved

We want to design our services with you and want you to hold us to account for our performance. We understand our customers are very busy and are grateful for any time you give us.

There are lots of ways to have your say and help us improve. When you get involved you also meet new people, use your skills and learn new ones too. Our activities can fit around your work and home life, and we’ll cover your out-of-pocket expenses and provide training where needed. 

We have a number of ways you can make your voice heard: 

Our strategy and performance

Tenant Satisfaction Measures

An elderly woman and man sitting on a burgundy leather sofa in a family living room. The woman is feeding an orange and black cat

Tenant Satisfaction Measures (TSMs) tell us how well we perform on the things most important to our customers. Our TSM results are shared with the Regulator of Social Housing.

Our Tenant Satisfaction Measures

Resident Engagement Strategy

Group Chief Executive Craig Moule talking with a Sanctuary resident

‘Shaping our Future,’ sets out how Sanctuary will work with those who live in our homes to improve the services we deliver.

Our Resident Engagement Strategy for 2022-2025