Working better together
Would you like to make a difference? Join others to scrutinise how we’re performing and help fellow residents shape our services.
We are committed to providing you with the best possible service.
By working together, we can create a positive and productive community where everyone feels heard and valued.
Whether addressing issues or collaborating on projects, communication is key to ensuring everyone's needs are met.
How you can get involved
There are lots of ways to have your say and help us improve. When you get involved you also meet new people, use your skills and learn new ones too. Our activities can fit around your work and home life, and we’ll cover your out-of-pocket expenses and provide training where needed.
We have a number of ways you can make your voice heard:
Our strategy and performance
Tenant Satisfaction Measures
Tenant Satisfaction Measures (TSMs) tell us how well we perform on the things most important to our customers. Our TSM results are shared with the Regulator of Social Housing.
Resident Engagement Strategy
‘Shaping our Future,’ sets out how Sanctuary will work with those who live in our homes to improve the services we deliver.