Our promise hasn’t changed: to give Sanctuary residents a stronger voice and work together, as one team, to get better.
We’ve made great progress since ‘Shaping our Future (PDF 509KB)’, our first formal resident engagement strategy, launched in 2022.
We’ve acted on what 80,000 customers have told us. Making our services better.
Our new Resident Engagement Strategy builds on what you’ve told us works well, improves what doesn’t, and makes sure your voices keep shaping our services.
Hear from our Resident Engagement Manager
“We’re proud of our progress so far but know we’ve more still to do. Acting on what you tell us to show you the difference your voice makes is something we will work on over the coming three years. It helps us to keep getting better at the things that matter most to you.”
Our priorities
Over the next three years we’ll focus our priorities on three areas: Doing things right every day with a focus on repairs, engaging better with our young people and engaging closely with our residents in high-rise buildings to ensure their safety.
Our latest strategy
More than 80,000 customers have helped shape ‘Stronger Together’, our new Resident Engagement Strategy. We believe making the time to work closely with our residents is the best way to improve our services.
Get involved and make your voice heard!
We want to work with you to:
Design better services
Hold us to account
There’s lots of great ways to get involved - from quick surveys to joining panels or community events.
Getting involved is also a chance to meet new people, learn new skills and share your experiences to help others.