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Advice and guidance

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If you live in Cheshire, Rochford, Sheffield or Stoke-on-Trent, a company called Commonplace may contact you to take part in some research.
Four Million Homes is a government programme that offers free information and training on your rights as a resident and our duties as your…
As a Sanctuary customer you should never feel awkward or embarrassed about asking a member of our team for proof of their identification (…
There are lots of things you can do at home, from easy no-cost actions to bigger investments, that could save you hundreds of pounds a year…
The UK government this week launched a new campaign, ‘Make Things Right’, to make more social housing residents aware of how they can make…
If you use a prepayment meter you need to use each voucher within three months of getting it, meaning your March voucher must be redeemed…
On 25 October 2022, the Government introduced a range of schemes to provide support for energy bills.
When it’s extremely cold you may get frozen water pipes. Here’s some advice that may help you sort the problem. We’ve also put together a…