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Damp and mould

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If your home is affected by damp and mould, we need to find out why. The causes can be a range of things, including condensation and wider damp issues. This page covers tips for tackling it yourself and what to do if it becomes a real problem. If you report damp and mould to us, we might ask you for some photos or arrange for someone to survey your home – this is to help us diagnose what’s causing it. We’ll then work with you on the best way of addressing the issue.

What is damp, mould and condensation?

Preventing Damp, Mould and Condensation

Steamy windows and wet window ledges are among the signs that tell us the air in our home has too much moisture. Here are some steps that you can follow that can help dry out your home. 

  • Open a window at both ends of your home to allow fresh air to flow through. Good ventilation’s key to keeping condensation at bay. 

  • Help the flow of air by removing clutter and not overfilling your cupboards and wardrobes. 

  • Close doors and cover pots and pans when cooking to stop the steam escaping. Where possible open a window or switch your extractor fan on. Close doors when bathing or showering to contain the steam. Open a window or use your extractor fan to let/get the steam out. An even slightly open window allows damp air out and fresh air in. 

  • Wipe condensation from your windows, sills and walls with a dry cloth to prevent water drops becoming damp or mould. 

  • If possible, keep the temperature in your home between 18 – 21 degrees. A sudden change in temperature can cause condensation to form. If you are not heating a particular room, keep its door open so warm air can circulate from elsewhere. We know heating your home is more expensive than it’s ever been, and therefore not always an option. For tips on how to save energy in your home, plus details of energy-related grants and benefits, check out our cost of living help.

  • Leave a gap between your furniture and external walls. 

  • Drain your sink and bath as soon as you’re finished using the water. 

  • Where possible, hang your washing outside. If you have to dry things inside, it’s best to place them in a closed room with an open window or extractor fan. Never place wet items on a warm radiator. 

 

If you are hearing impaired, we have a text facility: 07800 006781, or we can connect you to a British Sign Language interpeter.

Find out more about how we manage reports of damp and mould and read our self-assessment against the Housing Ombudsman Service’s ‘Spotlight report’.