Sanctuary's customer portal is a safe, secure and easy-to-use online portal that lets you manage your home at anytime and from anywhere.
What can you do on our customer portal?
Payments
View your rent or service charge balance, make payments online instantly and get a record of all your past payments.
Repairs
Tell us what needs fixing, check the status of an ongoing repair and see repairs requested for communal areas.
Requests
View a record and check the status of your requests and see who is handling them.
Updates
Update your contact details so we know the best way to get in touch with you and keep your payment details up to date.
How do I register for the customer portal?
Registering your Sanctuary customer portal is quick and easy to do.
1. Enter your first name, last name, and customer ID
Enter your first name, last name, and customer ID. You’ll find these on your contract, or any letter or email from us. Take care not to include any extra spaces before or after your names.
2. Confirm your email address
Enter the email address you want to use. We’ll then email you a verification link to confirm your address. Please check your spam or junk folder if you don’t see the email. The registration verification link expires after 5 hours, but you can get a new one if necessary.
3. Set up your password
Enter the account password you want to use. Once you’ve done that, you’re ready to use your online account.
Our customers are at the heart of all we do
FAQs