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Report a repair online

Thank you for choosing to raise your repair online.

Please complete this form with as much detail as possible so that we can ensure we assist you with your enquiry as quickly and efficiently as possible.

Learn more about the repairs you can request online and what to expect by visiting our Report a Repair page.

By completing and submitting this form, you agree to our Privacy statements.

Report a repair online

Type of repair
What is your repair query?
Do you need to reschedule your gas service?

Sorry! You cannot reschedule using this form.

 

Rearrange your gas servicing appointment

 

 

Please provide us with your reference number (if known)
Current scheduled date of repair

If your current appointment is within the next 2 weeks, please call us on 0800 131 3348 to reschedule.

Emergency repairs

If your repair is an emergency, please call us immediately on 0800 131 3348 (freephone) and we will do all we can to help.

You must not continue with this form.

Our priority will be to make your emergency safe. We will then discuss the next steps with you on how to rectify the issue.

What is it that you need to know about your repair?

Reporting damp, mould or condensation

 

If you want to report a new damp, mould or condensation issue, please complete our dedicated webform. 

 

Report a new damp, mould or condensation issue

 

If it's an emergency please call 0800 131 3348.