Search the website

Report a repair online

Thank you for choosing to raise your repair online.

Please complete this form with as much detail as possible so that we can ensure we assist you with your enquiry as quickly and efficiently as possible.

Learn more about the repairs you can request online and what to expect by visiting our Report a Repair page.

By completing and submitting this form, you agree to our Privacy statements.

Housing Repairs and Maintenance

Type of repair
What is your repair query?
Do you need to reschedule your gas service?

Sorry! You cannot reschedule using this form.


Rearrange your gas servicing appointment



Please provide us with your reference number (if known)
What is it that you need to know about your repair?
Current scheduled date of repair

If your current appointment is within the next 2 weeks, please call us on 0800 131 3348 to reschedule.

Emergency repairs

If your repair is an emergency, please call us as soon as possible and we will do all we can to help.

  • If you are a Sanctuary customer, call us immediately on 0800 131 3348 (freephone).

  • If you are a Swan tenant, call us immediately on 0800 783 2768 (freephone).

You must not continue with this form.

Our first priority will be to make your emergency safe. We will then discuss the next steps with you on how to rectify the issue.