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Report a repair online

Thank you for choosing to raise your repair through our website.

Please complete this form with as much detail as possible so that we can ensure we assist you with your enquiry as quickly and efficiently as possible.

You can find out more about what repairs you can raise online and what you can expect on our report a repair page.

By completing and submitting this form, you are agreeing to our Privacy statements.

Online repairs forms

Type of repair
Is your repair for England or Scotland?
What is your repair query?
Do you need to cancel or reschedule your gas service’

Sorry! You cannot cancel or reschedule gas services using this form.


Please call us on 0800 917 0095 to cancel or reschedule your appointment.

Do you have an existing reference number?
Have you been given an appointment for your repair?
Are you following up to get a repair appointment scheduled in?

If your current appointment is within the next 2 weeks, please call us on 0800 131 3348 to reschedule or to cancel your appointment.

Do you want to cancel your scheduled repair appointment?

Please note, if your current appointment is within the next 2 weeks, please call us on 0800 131 3348 to cancel you appointment.

If your scheduled appointment is more than 2 weeks away, please continue submitting this webform.

If your repair is urgent or an emergency, please call us on 0800 131 3348 as soon as possible and we will do all we can to help.

You must not continue with this form.

Our first priority will be to make your emergency safe. We will then discuss the next steps with you on how to rectify the issue.