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2023/24: How we performed

1st July 2024


Sanctuary staff speaking to a resident outside their house

We’ve just submitted our first ever Tenant Satisfaction Measure (TSM) scores to the Regulator of Social Housing and have published our results for 2023/24 on our website.

The headline figure is our overall satisfaction score, which was 66.5% for residents in England who rent their home from us and 50.1% for England-based homeowners.

We’re making many changes to make our services better for you and other Sanctuary customers.

We hope our improvements result in a higher level of satisfaction when we survey residents for 2024/25 later this year.