When you apply to join our waiting list, we will assess your application and place you into one of the four bands based on your circumstances and housing needs. These bands ensure that priority is given to those most in need.
We allocate homes by reviewing applicants within each band, starting with Urgent Priority. Within each band, applicants are prioritised by the date they joined the band or the date of their application, depending on their circumstances. We may ask for evidence to support your application.
If your situation changes, let us know as this may affect your banding.
Band 1: Urgent Priority
This band is for applicants whose housing needs are severe and urgent. Examples include:
- Applicants facing domestic abuse
- Severe harassment or racial harassment
- Living in homes with two or more extra bedrooms beyond current needs
- Medical or disability needs where re-housing will significantly improve health or wellbeing
- Tenants who no longer need adapted properties or support services
- Applicants ready to move on from supported housing
- Exceptional cases requiring immediate relocation (management transfers)
- Applicants requiring urgent re-housing due to special needs, such as wheelchair accessibility or other substantial adaptations
Band 2: High Priority
This band is awarded for significant but less urgent housing needs. Examples include:
- Medical conditions that will be improved by moving
- Need to move for personal or medical care (giving/receiving support)
- Overcrowding in current accommodation
- Living with one extra bedroom beyond current needs
- Serious and ongoing antisocial behaviour
- Poor housing conditions (e.g. structural defects, dampness)
- Applicants assessed as unintentionally homeless or threatened with homelessness
- Applicants requiring housing with specific adaptations, such as ground-floor properties, wet rooms, or lift-accessible homes
Band 3: Medium Priority
This band is typically for transfer applicants (current Sanctuary tenants). However, if a transfer case meets higher priority criteria, the application will be placed in a relevant higher band.
Band 4: Standard Priority
Special Needs Housing
If you require specially adapted housing, we may work with social services or health professionals to assess your needs. Priority is given to applicants with a medical requirement for housing with features like wet rooms or level access.
If your medical condition changes after moving into an adapted property, we may offer a transfer to a more suitable home with an urgent medical priority.
Change of Circumstances
If your circumstances change, this may impact your banding. For example:
- If you move up a band, your band date will reflect the date of the change
- If you move down a band, you will typically retain your original band date. Let us know of any changes as soon as possible to avoid delays in processing your application
If your circumstances have changes, please complete the Change of Circumstances form to ensure your application remains up to date.