Search the website

Selling your home

On this page

Selling your home

Thinking of selling your home? Or do you want to change who owns it? We can help.

Are you a shared owner, leaseholder or freeholder? Email us at Conveyancing@sanctuary.co.uk. We’ll look at your lease or transfer and tell you what to do. We’ll also explain any costs.

Steps to sell your home

  1. Contact us first 
    Before you advertise your home, email Conveyancing@sanctuary.co.uk. We’ll tell you the correct steps to follow.
  2. Wait for our reply 
    Don’t do anything until we’ve responded. Some homes need to be advertised in specific places, like through your local authority or Homes for Londoners.
  3. Follow the instructions 
    After we send you the steps, you can advertise your home. Make sure you follow any rules we give you.
  4. Send us the sale details 
    When you find a buyer, you or your estate agent should email us the memorandum of sale. We’ll then check if we need to approve the buyer.
  5. Shared owners only 
    Your buyer must meet the rules in the Capital Funding Guide. We must check they can afford the home and are allowed to buy it. Our Affordability and Eligibility Policy has more information. We’ll send the buyer a form and explain how we check affordability. In some cases, they may need a short interview with a scheme manager (e.g. for retirement homes).
  6. Legal process begins 
    Once the buyer is approved, you can start the legal work with your solicitor.
  7. If the buyer isn’t approved 
    We’ll explain why. It could be about money, planning rules, or if they’re not suitable for the scheme.
  8. Solicitors’ queries 
    Once the buyer is approved, solicitors will begin the legal work. They might ask each other questions. We aim to reply within 5 working days. It might take longer if we need help from other teams or if any question is difficult. If a leasehold pack is needed, we’ll send it within 10 working days after payment.
  9. Set a completion date 
    Once everything is ready, your solicitor will agree a date to complete the sale.
  10. Tell us the date 
    Tell us the date at least 10 working days before. This gives us time to get the final paperwork ready.
  11. Final payments 
    After completion, your solicitor will send us any rent, service charges or fees that are due.
  12. We update our records 
    Once we get the notice and any payments, we’ll update our records with the new owner.

If you’re having trouble selling your home, please get in touch. We’ll do our best to help.