Parking

General information

Residents parking permits are valid for 12 months. Permits are not renewed automatically and each year you will be required to provide updated details.

If you are a private resident and not a customer of Sanctuary Housing you can still apply for a resident permit as the documents you provide as outlined below will provide your proof of address.

Company cars

If you have a company car and require a resident permit, a letter must be sent to us on company headed paper which includes the following text:

This to confirm that 'applicant’s name' is an employee of 'company name' and is supplied with 'vehicle make/model/registration number' for their sole business and social use.

Cost

Resident permits are limited to one per household and are free of charge and valid for 12 months, unless details below state otherwise.

London, Morningside Estate – additional permits for the household are charged at £100 per permit* valid for 12 months.

*Except where a valid disabled badge is held, and proof is provided. To be eligible for a free disability permit you will need to provide one of the following with the application email:

• a letter outlining PIP payments
• a letter from your Doctor/ GP/ hospital
• a letter confirming you are a blue badge holder

Permits will not be sent to you until any necessary payments are received. Please see ‘How to apply’ section for details on how to pay.

Before you apply

Before you apply for a residents parking permit you will need:

• Vehicle details (including colour, make, registration)
• Insurance (copy of insurance confirmation/ certificate)
• V5C (to prove residency, vehicle address and vehicle details). If your vehicle is new and you are waiting for a V5C document, please send a copy of your new keeper slip instead.
• A letter confirming disability if an additional free permit is required
• Contact number

We will use the details you provide to check the vehicle MOT and Tax status. Please also view the Data Protection section.

How to apply

To apply for a resident parking permit, please email us at Permits@sanctuary-housing.co.uk with the details as outlined in the ‘Before you apply’ section.

Photos and scans of any documents are accepted as long as the information is clear.

If payment is needed, we will call you to make a payment over the phone.

A permit will not be issued until your vehicle checks have been completed and any necessary payments are made.

General information

Visitor parking permits are time-limited and are provided in booklets of 10. They work similar to a scratch card and are valid after the relevant section has been scratched off. Non-activated permits do not have a use-by date.

• London, Kingsmead – valid for 3 hours per permit
• London, Morningside – valid for 5 hours per permit

Visitor permits are available at a maximum of 12 booklets per year per household. It is recommended that you purchase in advance of any known visitors to allow for the creation and delivery of the permit.

We will endeavour to send your visitor permits within 7 working days of payment being received.

If you require more than 2 booklets within 1 month, please let us know the reason.

How to use

To activate a permit, you should write the car reg and scratch off the date, month and time of arrival.

Cost

Permits can be purchased at £3 per booklet. Maximum of 2 booklets per month per household. (Max £6 per month).

Permits will not be sent to you until any necessary payments are received. Please see the ‘How to apply’ section for details on how to pay.

Before you apply

Private residents will need to provide proof of residency such as a utility or council tax letter.

If you are a sanctuary customer, we can identify your proof of residency through the details you provide via email under the ‘how to apply’ section.

We are unable to provide visitor permits to persons who do not live on the estate. If you are a visitor to the estate, you should ensure that the person you are visiting has a permit for you.

How to apply

To apply for a visitor parking permit, please email us at Permits@sanctuary-housing.co.uk with the details as outlined below.

Sanctuary Customer - please email us with your name, address, contact number and specify how many booklets you require.

Private resident - if you are a private homeowner please email us with your name, address, contact number, number of booklets and a copy of proof of address such as utility or council tax letter.

If a payment is needed we will call you to make a payment over the phone.

Permits will not be issued until your vehicle checks have been completed and necessary payments are made.

General information

Carer permits include a holographic permit and a time disc which must be used together.

They are valid for 12 months and are interchangeable meaning if you have multiple carers in one day, they can each use the same permit. See ‘How to use’ section for more information.

Any request for a carers permit will be on a case-by-case basis.

To be eligible for a Carers permit you will need to provide one of the following:

• a letter from your care provider confirming your care
• a letter from your doctor confirming your care needs

How to use

Set the clock to the time parking starts as detailed on reverse of the clock.

Permits must be displayed in the carer’s car as outlined under the how to display header section. Where multiple carers use the permit, it must be returned to the resident after each visit to allow for the next carer to use.

Where a sole carer has a permit, they may keep the permit rather than returning it to the resident after each visit.

Cost

If you are eligible and able to provide one of the letters as outlined under the ‘general information’ section, there is no cost for a carers permit.

Before you apply

Before you apply for a carer parking permit and time disc you will need:

• Letter confirming your eligibility
• Name of Carer Organisation
  • Or; if a family member is your carer, a letter from Social Services
• Residential Address

In addition, if it is a sole carer

• Carer vehicle details (including colour, make, registration)
• Carer vehicle Insurance (copy of insurance confirmation/ certificate)

How to apply

To apply for a carer parking permit, please email us at Permits@sanctuary-housing.co.uk with the details as outlined in the ‘Before you apply’ section.

Lost carer permits

If you have lost your carer permit or clock, please email us with your name and address and we will cancel the lost one and issue you with a new one.

Misuse

If it is identified that the permit is being misused in any way, the permit will be cancelled and deemed invalid.

General information

Service provider permits are for businesses or contractors working on the estate.

Contractors are no longer able to visit a local office to collect permits. Please contact us at permits@sanctuary-housing.co.uk in advance of your visit so that we can arrange a permit for you.

Service Provider permits work differently depending on the service being provided.

Cost

There is no cost for service provider permits.

Doctors/church workers

Persons who work on the estate full-time such as at the doctor's surgery, NHS workers or the church will be provided with a permit similar to a resident permit which should be displayed at all times while on the estate, they are free of charge and valid for 12 months.

Before you apply for a parking permit you will need:

• Insurance (copy of insurance confirmation/ certificate)
• V5C (to prove name, vehicle address and vehicle details)
• A letterhead from your place of work confirming you are a worker
• Delivery address

We will use the details you provide to complete vehicle checks such as MOT and Tax status.

Contractors (regular)

Persons who are regular external contractors such as lift engineers can request a service provider permit, covering all Sanctuary estates valid for 12 months. This is provided as part of partnership working but not contracted to provide.

Before you apply for a parking permit you will need:

• Vehicle details (including colour, make, registration)
• Name of company
• Company address
• Delivery Address

We will use the details you provide to complete vehicle checks such as MOT and Tax status.

Contractors (ad hoc)

We do not provide permits for ad hoc / one off visits on any Sanctuary sites. If you require a permit to carry out works you can request a permit from the Local Authority.

Changes to staff or vehicle

Any changes to staff or vehicles should be notified to permits@sanctuary-housing.co.uk for a new permit to be issued.

How to apply

To apply for a Service Provider parking permit, please email us at Permits@sanctuary-housing.co.uk with the details as outlined under ‘before you apply’.

Photos and scans of any documents are accepted as long as the information is clear.

If you have received a parking notice and would like to appeal the decision, please contact the enforcement company directly through their appeals process.

Sanctuary Housing does not have any oversite in this process.

The details and documents you provide via email or via electronic form will be used to complete appropriate vehicle checks and will be deleted once these checks have been completed, in line with Data Protection. Details regarding your vehicle will be kept for audit purposes while you hold a valid permit. You can use the following link to view our Privacy statement.

All contact regarding permits should be via our email address. Permits@sanctuary-housing.co.uk.

We will endeavour to send your new permit within 7 working days of your request and payment however this is not guaranteed.

Unfortunately, we are unable to assist your queries at open offices. If you attend one of our offices with documents, you will be asked to email us instead.