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Advice and guidance

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We try to do our best for every Sanctuary resident but we don’t always get it right.
With online scams on the rise it’s more important than ever to keep our personal information safe.
If you live in Cheshire, Rochford, Sheffield or Stoke-on-Trent, a company called Commonplace may contact you to take part in some research.
Four Million Homes is a government programme that offers free information and training on your rights as a resident and our duties as your…
As a Sanctuary customer you should never feel awkward or embarrassed about asking a member of our team for proof of their identification (…
There are lots of things you can do at home, from easy no-cost actions to bigger investments, that could save you hundreds of pounds a year…
The UK government this week launched a new campaign, ‘Make Things Right’, to make more social housing residents aware of how they can make…
If you use a prepayment meter you need to use each voucher within three months of getting it, meaning your March voucher must be redeemed…